Refund Policy

This Refund Policy explains how refunds, cancellations, and service fees are handled at One Reservation Desk. As an independent third-party travel agency, most refunds are governed by the policies of the travel suppliers. Please read this policy carefully before booking.

Section 1

Service Fees

One Reservation Desk charges service fees for itinerary planning, booking assistance, changes, cancellations, and other support services. Service fees are non-refundable once services have been rendered, regardless of the outcome of your booking.

Section 2

Supplier-Governed Refunds

All travel services are provided by third-party suppliers. Refunds for flights, hotels, cruises, car rentals, and activities are subject entirely to the terms and conditions of the respective supplier.

Section 3

Cancellations

To request a cancellation, please contact us as early as possible. Cancellation eligibility, penalties, and timelines are determined by the supplier's policy. Some bookings are non-refundable and non-changeable once confirmed.

Section 4

Processing Time

Once a refund is approved by the supplier, it may take several business days to weeks to be processed and reflected in your account, depending on the supplier and your payment provider.

Section 5

Non-Refundable Bookings

Certain fares, promotional rates, and special deals are strictly non-refundable. This will be communicated to you before booking wherever possible. Please review the terms carefully before confirming.

Section 6

Partial Refunds

In some cases, only a portion of your booking may be refundable after deducting supplier penalties and applicable service fees. The refundable amount, if any, will be confirmed at the time of cancellation.

Section 7

No-Shows & Unused Services

No-shows, missed departures, and unused travel services are generally non-refundable. We are not responsible for losses arising from failure to use booked services.

Section 8

Chargebacks & Disputes

We encourage you to contact us directly to resolve any refund concerns before initiating a chargeback. Unwarranted chargebacks may be disputed with supporting documentation.

Section 9

Changes to This Policy

We reserve the right to modify this Refund Policy at any time without prior notice. Continued use of our services constitutes acceptance of the updated policy.

Section 10

Contact Us

For any refund or cancellation requests, please contact our support team at support@onereservationdesk.us or +1-737-309-5199.